We GUARANTEE satisfaction. We offer a 100% guarantee on all of our products (given that the product is NOT opened, used, nor consumed). For a full refund, contact us by phone or email within 30 business days of receiving what appears to you a faulty product. Please take pictures if damaged upon arrival for documentation so that we have evidence when we make USPS shipping claims.
Please return the unused product back for our internal analysis and betterment moving forward. You are more than welcome to use the mail option of your choice. If we mistakenly send out the wrong item or if the item was damaged during shipping, we will pay for a return label to have it sent back to us and replaced. If for any reason the buyer has a change of heart and wishes for us to return their unopened product, the cost of return shipping will be paid for by the buyer.