SHIPPING: We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship, we will conspicuously post that fact on this site. We ship through the U.S. Postal Service, and packages can be tracked through their website provided the customer supplies a valid email address with their order. The USPS tracking info will be emailed to them via Stamps.com.
All domestic orders are shipped via priority mail, which generally results in delivery within 2 to 3 days. Requests for use of a courier service or overnight shipping cannot be processed on this website. In some
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. We are not responsible for delays or for non-performance resulting from causes beyond reasonable control, including acts of government or acts of God.
LOST PACKAGES: If a package gets lost in transit (very rare, though it does happen), We are not liable or responsible if the tracking information says the package was “delivered.” Delivered denotes the U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost, we ask that you check with housemates or family to see if they received the package without telling the intended recipient.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. When ordering, make sure your shipping address is accurate, as any mistake significantly delays the delivery.
When placing an order over the phone, we will read the delivery address (and other information you provide)
PRODUCT DEFECTS & DAMAGED PACKAGES: We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged during transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.